Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
convenient location
complementary Express passes
basic rooms
limited healthier dining options
7.8/10
Very good
Rooms
8.0
Location
8.5
Service
7.5
Dining
8.0
Guest reviews
7.8/10
based on 6 reviews
4.5/5
based on 10091 reviews
8.7
8.7/10 based on 2349 reviews
#47 of 348 hotels in Orlando based on Tripadvisor
Howard
United States,
May
2024
8.8/10
I had a great stay at the hotel. The rooms were nice and clean, spacious, with a great bathroom, and surprisingly quiet despite the hotel being seemingly full. The long bar with seating was a nice touch for enjoying room service or snacks with the kids.
Rooms
9.0
The rooms were nice and clean, spacious, with a great bathroom, and very quiet.
Service
9.0
The service was super helpful, professional, and courteous. The front desk, valet, bartender, and housekeeping staff were all top-notch.
Location
10.0
The location was amazing for accessing Universal Studios. It was lively with a great vibe and plenty of sun loungers.
Dining
8.0
The dining experience was good with options like snacks at noon, beverages, and appetizers in the early evening. However, it was a bit on the pricier side.
Facilities
8.0
The hotel had various facilities available such as room service, car hire, laundry, valet parking, and pet amenities.
Maria
United Kingdom,
May
2024
7.4/10
The hotel was a great choice for a family visit to Universal theme parks. The rooms, though a bit snug, came with complementary Express passes for the entire family, which was a major benefit. However, the room was more basic than expected, with small beds and a slightly cramped layout. The service was overall wonderful, with some communication improvement opportunities. The location was excellent for park access, with clean surroundings and easy access to attractions. The dining options, while convenient, were not the healthiest choices available, but reasonably priced. The hotel facilities provided a decent experience, with some room for improvement.
Rooms
7.0
The rooms, while small, were clean and came with helpful complementary Express passes for the entire family.
Service
8.0
The service was wonderful overall, but there were a couple of instances where better communication could have enhanced the experience.
Location
9.0
The hotel's location was fabulous for easy access to Universal parks, with a short walk and clean surroundings.
Dining
7.0
The dining options were convenient but lacked healthier choices. The breakfast buffet was reasonably priced and had a good variety.
Facilities
6.0
The hotel facilities provided a decent experience overall, though some areas could be improved for guest satisfaction.
convenient location
basic rooms
John
United Kingdom,
December
2023
8.4/10
I was pleasantly surprised by this hotel. The rooms were well equipped, and they even had plenty of towels for all of us; the toiletries were lovely. The bed felt like it was made out of a cloud, making it a dream to walk to the bathroom in the middle of the night without tripping over anything. The only downside was the price, which was a bit higher than expected.
Rooms
9.0
The rooms were nicer than we expected, with a bed made out of a cloud.
Service
8.0
The staff was very helpful. They were surely trying to do all they could for the situation and even tried to blame the band; it was like they were saying, 'What else can I assist you with during your stay? '
Location
9.0
The location was clean and awesome, with entertainment for both adults and kids during the day. It's perfect for family fun, especially with the water taxis nearby. I will definitely be returning.
Dining
7.0
The dining options were good and made the overall experience valuable, but it was a little pricy. The variety was a bit limited and not the healthiest, though.
Facilities
9.0
The hotel had great facilities for guests to enjoy.
Eric
United States,
October
2023
8.2/10
My stay at the hotel was a mixed experience. The rooms were very comfortable and spacious for our family, but we encountered some issues with the hotel staff that affected our overall enjoyment. The location was excellent for accessing the nearby parks, but there were uncomfortable moments during interactions with the staff. The dining experience was enjoyable, especially with complimentary alcohol at the Kitchen restaurant, but there were some service shortcomings that affected our stay.
Rooms
8.0
The rooms were very comfortable and large enough for 2 adults, 1 teenager, and 1 kid.
Service
7.0
The staff were very helpful throughout the hotel, but there were some instances where the service was not very friendly.
Location
9.0
The hotel's location was a great bonus, close to Universal Studios and Islands of Adventure, perfect for walking or taking a water taxi.
Dining
8.0
The dining experience was especially nice with three teenagers, and the complimentary alcohol at the Kitchen restaurant was a nice touch.
Facilities
9.0
The hotel had great facilities, including real sandy beaches, a pool bar, and poolside movie nights, weather permitting.
Great location
Unfriendly service
Edward
United Kingdom,
August
2023
7.4/10
I had a fantastic time at the hotel, especially enjoying the view of the theme parks from my room. The rooms were always clean, but there were some issues with the electrical outlets. The service was generally good, though there were a few hiccups at check-in. The location was perfect for visiting the theme parks and CityWalk, but the pool area could use some updating. The dining experience was top-notch with a great buffet. Overall, a memorable stay with a few minor setbacks.
Rooms
7.0
I enjoyed watching Rip Ride Rocket from my room with a great view of the theme parks. The room was always clean despite some issues with the electrical outlets.
Service
6.0
The service was attentive, but there were some billing issues at check-in. They were on top of everything, but a bit of confusion led to overcharging.
Location
8.0
The hotel is perfectly located for easy access to the theme parks and CityWalk, but the pool area needs updating.
Dining
9.0
I had an amazing dining experience with a top-notch buffet. The breakfast options were far better than the regular restaurant offerings.
Facilities
7.0
The hotel offers great dining options and pet amenities, but the pool area needs some maintenance.
Peter
United Kingdom,
August
2023
7.4/10
The hotel rooms were cozy, clean, and very comfortable, perfect for a quick rest before heading out again. The hotel service was mostly friendly and accommodating, except for one rude concierge. The dining options were good value for ordering off the menu, setting guests up for their day ahead. Overall, a mixed experience with some great aspects and a few disappointments.
Rooms
8.0
The rooms were a good size, very clean, and very comfortable.
Service
7.0
The staff were apologetic and accommodating, except for one arrogant and rude concierge.
Location
6.0
The hotel was close to the parks and Citywalk, offering good proximity to attractions but some noise issues reported.
Dining
9.0
The dining was good value for ordering off the menu, perfect before heading out to the parks.
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